I submitted a "forgot password" request and did not receive it via email as expected. Since I operate my own mail server, I checked the logs to see what went wrong. My server is configured to reject connections from servers that do not have a valid DNS address. The standard SMTP transaction includes a "greeting" in which the "sending" mail server identifies itself (hostname). Your actual SMTP host is "218552-app1.s88154.4x4wire.com", but it is announcing itself as "218552-app1.s88154.4x4wire" (without the ".com"). Since there is no DNS entry for that, my server drops the connection (as it should). Other users' email providers may accept the mail, but it may be sent to the "junk" or "spam" folder. I noticed that there were some complaints of mail going to "junk" in the past.
Obviously (since I'm here), I found my password. But I did not, and will not ever get emails from your server unless this is fixed. I suspect others may have the same issue. If you fix this misconfiguration, you will help lots of us. Let me know if you need assistance with it. It's a simple fix in sendmail.
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