>>>*Brace yourself, you showed an example of a piece made and supplied from Japan. (*Well, I guess that's overseas.)(T3K-900, reboxed to TCT900)
But you are absolutely correct on the other points. Manufacturers use guys and gals like me, and other points in the distribution system to absorb the shock.
If someone has a serious failure of a part someone like me supplies, the result could be minor or major. That depends on a lot of factors.
It gets left up to us to appease the customer as best we can. They even allow is that 1% to handle it in annual product extras.
It is the way of the world. Personally, I would change that, but in the final analysis, perfection simply does not exist, any product can have a defect.
Now a continuing defect has to be corrected. Manufacturers rely entirely on the field, guys and gals like me again.
They test to see what we will do, when our response is to simply not write the check, all he** breaks loose.
I still have not found a better way to handle the system other than replace a defect, real or imagined, and if I see higher than that 1%, I then contact sources.
I have had some that simply shrug their shoulders, and some that instantly start trying to correct.
The ones that shrug their shoulders? *Well, they don't get checks from me, I see them pop up selling product for less in competition through others.
In my 61 year lifetime, I have never seen that change....*EB
*Beats the he** outa me!....*LOL**...